Terms and conditions
CPI Hotels, a.s.
identification number: 471 16 757
with registered office at Bečvářova 2081/14, Prague 100 00
registered in the Commercial Register at Prague Municipal Court, under file number B 1914 for the sale of gift vouchers or other types of vouchers via the website https://www.cpihotels.com/
1. General provisions
1.1. These terms and conditions ("Terms and Conditions") of CPI Hotels, a.s., identification number 471 16 757, with registered office at Prague, Bečvářova 2081/14, 100 00, registered in the Commercial Register lodged with the Municipal Court in Prague under file number B 1914 ("CPI Hotels, a.s.") define the mutual rights and obligations arising in connection with or on the basis of a contract concluded between CPI Hotels, a.s. and another person ("Buyer") through the website of CPI Hotels, a.s. at https://www.cpihotels.com/ ("Contract").
1.2. These Terms and Conditions form an integral part of the Contract.
1.3. Provisions deviating from the Terms and Conditions may be agreed upon in individually concluded agreements. Such deviations agreed upon in individually concluded agreements have priority over the provisions of the Terms and Conditions.
1.4. CPI Hotels, a.s. reserves the right to unilaterally amend these Terms and Conditions. The date on which these Terms and Conditions become valid and effective is specified in Article 9.6. This provision does not affect the rights and obligations arising during the effective period of the previous terms and conditions.
1.5. The Contract is concluded in accordance with Czech law, especially Act No. 89/2012 Coll., the Civil Code, as amended. If the Buyer is a natural person acting outside of their business activities or their profession, the Contract shall be subject to Act No. 634/1992 Coll., on Consumer Protection, as amended, in those instances not specified by these Terms and Conditions.
2.1. The subject of the Contract is the sale of CPI Hotels, a.s gift vouchers via the website at https://www.cpihotels.com/ (“Website”). A gift voucher is defined as any of the gift vouchers offered on the Website. The website contains all the gift vouchers available for purchase at any given time, including the prices of gift vouchers offered individually. The prices of the gift vouchers offered are inclusive of value added tax at the rate specified by Act No. 235/2004 Coll., on Value Added Tax, as amended. The provisions of this article are without prejudice to Article 1.3. Terms and Conditions for individually concluded contracts.
2.2. The price of a gift voucher offered on the Website does not include any amount that may be charged by CPI Hotels, a.s. for printing and delivering the voucher to the Buyer via registered mail; this amount is subject to a separate agreement between the Buyer and CPI Hotels, a.s. based on email communication with firstname.lastname@example.org.
2.3. To order a gift voucher, the Buyer shall complete the order form on the Website, thereby providing the Buyer’s identification details:
Buyer’s first and last name;
Buyer’s email address
2.4. Prior to placing an Order and being redirected the payment gateway, the Buyer is obliged to review their identification details sent to CPI Hotels, a.s. and ensure that all the details entered are correct. The Buyer places an Order by clicking on the “Pay” button. CPI Hotels, a.s. considers the details provided by the Buyer in the Order to be accurate. CPI Hotels, a.s. shall confirm receipt and payment for an Order to the email address provided in the Order without undue delay after receiving and the payment for the Order.
2.6. Prior to placing an Order, the Buyer shall tick the empty square box to confirm that they have reviewed the Terms and Conditions and agree to them. The Buyer is properly notified of the existence and wording of the Terms and Conditions and has the opportunity to review them prior to placing an Order. The Buyer may not complete an Order without consenting to the Terms and Conditions. The Terms and Conditions form an integral part of the Contract.
2.7. The Contract is concluded the moment CPI Hotels, a.s. accepts the Order as confirmed by sending the gift voucher to the email provided by the Buyer under Article 2.3 herein. Terms and Conditions by the Buyer. Delivery of the gift voucher under the terms hereof is considered acceptance of the Order.
2.8. The Buyer is aware that CPI Hotels, a.s. is not obliged to conclude a Contract, especially with persons who have previously committed a substantive breach of any agreement concluded with CPI Hotels, a.s. or the Terms and Conditions.
2.9. The Buyer agrees to the use of remote means of communication for the purposes of concluding the Contract. Costs incurred by the Buyer in using remote means of communication in connection with the conclusion of the Contract do not deviate from the basic rates of the remote means of communication provider and are paid by the Buyer exclusively.
3. Price of a gift voucher and payment terms
3.1. The price of the gift voucher sent via email completed in accordance with Article 2.3. of the Terms and Conditions may be paid by the Buyer to CPI Hotels, a.s. in the following manner:
(a) by cashless online payment card using the Česká spořitelna, a.s. payment gateway. This form of payment only accepts MasterCard, Maestro, VISA, VISA Electron and Diners Club International cards.
(b) by cashless online payment card through the global payments gateway, to which the Customer will be redirected from the payment link issued by CPI Hotels, a.s. through Global Payments and sent to the Customer.
3.2. The price of the gift voucher in the case of an individual contract according to Article 2.2. of the Terms and Conditions may be paid by the Buyer to CPI Hotels, a.s. according to the individual instructions of CPI Hotels, a.s., although generally by cashless transfer to the account of CPI Hotels, a.s.; such individual instructions shall include payment details.
3.3. Together with the price of the gift voucher, the Buyer is also obliged to pay CPI Hotels, a.s. the costs associated with the delivery of the gift voucher if they are stated/itemised on the basis of an individual contract pursuant to Article 2.2. of the Terms and Conditions. Unless expressly stated otherwise, the price of the gift voucher includes the costs associated with its delivery.
3.4. If the payment method specified in Article 3.2. of the Terms and Conditions is used, CPI Hotels, a.s. is entitled to demand payment for the gift voucher before it is actually sent to the Buyer.
4. Place and time of delivery
4.1. Upon payment according to Article 3.1. of the Terms and Conditions, gift vouchers are usually dispatched without undue delay to the Buyer's e-mail entered in accordance with Article 2.3. of the Terms and Conditions.
4.2. Upon payment according to Article 3.2. of the Terms and Conditions, gift vouchers are dispatched according to an individual agreement between the Buyer and CPI Hotels, a.s., although generally only after the gift voucher price has been paid.
4.3. The obligation of CPI Hotels, a.s. to deliver the gift voucher is fulfilled when it is sent to the Buyer's email address provided by the Buyer under Article 2.3. of the Terms and Conditions. In the event of an individual procedure according to Article 2.2. of the Terms and Conditions, the obligation of CPI Hotels, a.s. is fulfilled upon delivery according to the individually agreed delivery method, at the place and time agreed.
4.4. If CPI Hotels, a.s. delivers a gift voucher in accordance with the individual procedure under Article 2.2. of the Terms and Conditions, CPI Hotels, a.s. is obliged to deliver the gift voucher to the agreed place and the Buyer is obliged to accept the gift voucher upon delivery or ensure it is accepted by a third party at the place of delivery at the agreed time of delivery (“Authorised Person”). If the Buyer or the Authorised Person fails to accept the gift voucher upon delivery for reasons attributable to the Buyer and the gift voucher must be delivered again or delivered in a manner other than that originally agreed, the Buyer is obliged to pay all the costs associated with the repeated delivery of the gift voucher or the costs associated with the other delivery method.
4.5. If the Buyer or Authorised Party fails to accept the gift voucher on the third attempt at delivery, CPI Hotels, a.s. is authorised to withdraw from the Agreement. In the event of withdrawal from the Agreement as specified herein, the Buyer shall pay all costs incurred via delivery of such gift voucher. CPI Hotels, a.s. is authorised to arbitrarily set off these costs against any payment from the Buyer.
4.6. Upon receipt of the gift voucher from the carrier, the Buyer or the Authorised Person is obliged to check that the gift voucher packaging is intact when it is received from the carrier and if any defects are found, they must immediately notify the carrier. If the gift voucher packaging is damaged, indicating unauthorised tampering with the consignment, the Buyer is not obliged to accept the consignment from the carrier.
5. Withdrawal from the Contract
5.1. The Buyer as a consumer acknowledges that according to the provisions of Section 1837 of Act No. 89/2012, the Civil Code, as amended, it is not possible, inter alia, to withdraw from a contract for the provision of services if the services have been fulfilled with the express consent of the Buyer as a consumer before the expiry of the withdrawal period.
5.2. With the exception of the cases referred to in Article 5.1. of the Terms and Conditions, the Buyer as a consumer has the right to withdraw from the Contract within 14 days without stating the reason. The term under the first sentence above commences on the date the Contract is concluded. Notice of withdrawal from the Contract must be sent to CPI Hotels, a.s. within the term specified in the first sentence of this Article, to the registered address of CPI Hotels, a.s. or to the e-mail address of CPI Hotels, a.s. email@example.com.
5.3. Upon withdrawal from the Contract pursuant to Article 5.2. of the Terms and Conditions, the Contract is void from the beginning.
5.4. In the event of a withdrawal from the Contract pursuant to Article 5.2. of the Terms and Conditions, the Buyer will be refunded the price of the gift voucher within 14 days of withdrawal from the Contract, in the form of a cashless transfer to the Buyer's account, which the Buyer is obliged to specify in the notice of withdrawal from the Contract, which forms Annex 1 to these Terms and Conditions.
6. Additional rights and obligations of CPI Hotels, a.s. and the Buyer
6.1. The buyer acquires the right to redeem the gift voucher upon payment of the full price of the voucher.
6.2. The Buyer is aware that all parts of the Website are protected by copyright and undertakes to refrain from any activities that would permit it or a third party to use or tamper with any parts of the Website in an unauthorised manner.
6.3. CPI Hotels, a.s. is not bound to any codes of conduct in relation to the Buyer as defined by Section 1826(1)(e) of Act No. 89/2012 Coll., the Civil Code.
6.4. The Buyer is aware that CPI Hotels, a.s. accepts no liability for errors occurring as a result of third-party tampering with the Website or as a result of use of the Website in contravention of its designated purpose.
6.5. All information concerning the processing of personal data is published at https://www.cpihotels.com/cs/gdpr and the Buyer consents to the processing of its personal data prior to the conclusion of the Contract under Article 2.5. of the Terms and Conditions.
7. Gift voucher specifications
7.1. Each gift voucher is marked with a code that indicates the period of its validity.
7.2. A gift voucher is typically valid for a 12-month period from the date of issue.
7.3. A gift voucher may not be exchanged for money and has no cash value or value using any other similar means of payment (such as a cryptocurrency, etc.).
7.4. A gift voucher with a financial value may only be used once. No change (cash or other means of payment) may be given on application of a gift voucher, i.e. a gift voucher can only be redeemed in its full amount.
7.5. Prior to redeeming the gift voucher, the Buyer is obliged to book the required services by calling or emailing CPI Hotels, a.s., either via the phone number or email address stated on the gift voucher or, if this information is not stated on the gift voucher, via the phone number or email address listed on the websites of the individual hotels listed on the gift voucher.
7.6. The Buyer shall report the loss or theft of a gift voucher via Email as specified in Article 9.5 herein. After making such report per the previous sentence, CPI Hotels, a.s. shall issue the Buyer a duplicate gift voucher and void the lost gift voucher.
7.7. If the gift voucher is not redeemed while it is valid, it shall cease to be valid and redeemable without the Buyer being entitled to claim a refund.
7.8. Claims involving services purchased with a gift voucher must be filed directly at the location where the gift voucher was used, i.e. at the individual establishments of CPI Hotels, a.s.
7.9. Claims regarding the visual appearance of the gift voucher, text errors or an incorrectly issued gift voucher shall be reported to CPI Hotels, a.s. via email to firstname.lastname@example.org; the order number, the gift voucher code and the reason for the claim must all be stated.
8. Dispute resolution
8.1. CPI Hotels, a.s. and the Buyer agree to resolve any disputes arising out of or in connection with the Contract amicably in the first instance. If any dispute arising out of or in connection with the Contract cannot be resolved amicably between CPI Hotels, a.s. and the Buyer, that dispute shall be resolved by the general court of the Czech Republic with substantive and local jurisdiction.
8.2. The Czech Trade Inspection Authority, with its registered office at Štěpánská 567/15, 120 00 Prague, identification number 000 20 869, website: www.coi.cz, is responsible for the out-of-court settlement of consumer disputes.
8.3. The online dispute resolution platform located at http://ec.europa.eu/consumers/odr can be used to resolve disputes between a Buyer residing in another Member State of the European Union and CPI Hotels, a.s. arising from a service contract concluded online.
8.4. The European Consumer Centre Czech Republic, with its registered office at Prague 2, Štěpánská 567/15, 120 00, Internet address: www.evropskyspotrebitel.cz, is the contact point for the online resolution of disputes within the meaning of Regulation (EU) No 524/2013 of the European Parliament and of the Council of 21 May 2013 on online dispute resolution for consumer disputes, and it functions within the meaning of this legislation only if the parties to the dispute do not have their habitual residence (registered office) in the same Member State of the European Union.
9. Final provisions
9.1. If the relationship associated with the use of the Website or legal arrangements based on the Contract contain an international (foreign) element, CPI Hotels, a.s. and the Buyer agree that their arrangements shall be subject to the laws of the Czech Republic. This does not affect the rights of the Buyer as a consumer arising from the generally binding legislation.
9.2. If any of the provisions of these Terms and Conditions are invalid or unenforceable, or become so in the future, such invalid provisions shall be replaced by other provisions that as closely as possible approximate such invalid provisions. The invalidity or ineffectiveness of one provision shall not affect the validity of the other provisions.
9.3. CPI Hotels, a.s. reserves the right to amend the Terms and Conditions at any time and will publish the amended version on the Website. These Terms and Conditions shall then cease to be valid and effective on the date on which the later Terms and Conditions become valid and effective.
9.4. The Contract, including the Terms and Conditions, is archived by CPI Hotels, a.s. in electronic form and is not accessible.
9.5. Contact details for CPI Hotels, a.s.:
CPI Hotels, a.s.
110 00 Prague 1
9.6. The Terms and Conditions become valid and effective as of 22 November 2022.